Subbycircle Privacy Policy

Last update: 8th April, 2016

  1. Policy Overview


    Subbycircle regards customer privacy as an important part of our relationship with you. The following privacy policy applies to all Subbycircle users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact admin@subbycircle.com.
  1. Collection of Information


    In order to use the Subbycircle website, and all services provided by Subbycircle, we may require information from you in order to provide the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

    Any information collected by Subbycircle is collected via correspondence from you or your company. This may be directly via our website, website or email correspondence or over the phone with a customer service representative.
  1. Use of Collected Information


    Any details collected from Subbycircle customers are required in order to provide you with our products and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development as well as to help in improving the website and services.
  1. Storage of Collected Information


    The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website or smartphone application we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about our online security, you can email us at admin@subbycircle.com.
  1. Access to Collected Information


    If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your account yourself, or email us at admin@subbycircle.com for assistance.
  1. Purchases


    If you purchase a product(s) from us online through our website, we will request certain personally identifiable information from you. You will be required to register your details and provide contact information (such as name, email, business/postal address and phone number) and financial information (such as credit card number, expiration date, cvv). We use this information for billing and order fulfillment purposes. If we have trouble processing an order, we will use this information to contact you.
  1. Communications


    Subbycircle uses personally identifiable information for essential communications, such as, emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@subbycircle.com or by simply disabling these communication methods in your account settings.
  1. Third Parties


    Subbycircle may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose than to fulfil their responsibilities as defined by Subbycircle & governed by this privacy policy. Subbycircle does not share any information with third parties for any unknown or unrelated uses.
  1. Legal


    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
  1. Links


    Links on the Subbycircle site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Subbycircle.com.
  1. Changes to Privacy Policy


    If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
  1. Payment Security

    1. Payments are fully automated with an immediate response.
    2. Subbycircle or any outside party cannot view your complete credit card number.
    3. All transactions are performed under 2048 Bit SSL Certificate.
    4. All transaction data is encrypted for storage within bank-grade data centre, further protecting your credit card data.
    5. Braintree is an authorised third party processor for all the major Australian banks.
    6. Braintree is a service used by Subbycircle to transfer monies from your nominated credit card to the merchant account held by Subbycircle.